SID’s courses, events and webinars are subject to terms and conditions as set out below. The Institute reserves the right to changes of the terms and conditions without notice.
A participant is successfully enrolled for the course/event/webinar once an invoice is generated. A purchase confirmation will be sent to registrants’ email upon registration.
Registrants for classroom courses/events will receive a course notification 3 working days before the course. For webinars and online sessions, information on how to log in will be sent to registrants 2 working days before the webinar or online session.
There will be strictly no cancellation once the participant is successfully enrolled for the course/event/webinar.
There will be strictly no refund of fees for no-show.
REPLACEMENT OR DEFERMENT
(a) SID Core Courses (applicable to Fundamentals; Essentials; Advanced) - Replacement and Deferment Allowed.
Where a participant cannot attend a core SID course, he/she may request to send a replacement or defer the course subject to the following conditions:
- Replacement of a participant is subject to at least 5 working days prior notice in writing. In the case whereby a SID member participant is replaced by a non-member, a top-up fee will be levied. No refund will be made if a non-member participant is replaced by a member.
- Participants who need to defer a registered course to a later date may update SID via email (email@example.com). Deferment is only allowed for half-day and full-day core courses run by SID. Request for deferment is free of charge if it is made at least 10 working days prior to the registered course date. A deferment fee will be charged if less than 10 working days’ notice is given. Deferment fees are $50 for half-day and $100 for full-day courses. We allow up to two deferments per course, after which participants are required to make a new registration for the course.
(b) SID forums (applicable to Updates; Focus) - Only Replacement Allowed.
Replacement of a participant is subject to at least 5 working days prior notice in writing. In the case whereby a SID member participant is replaced by a non-member, a top-up fee will be levied. No refund will be made if a non-member participant is replaced by a member.
CANCELLATION BY SID
SID will exercise all possible care to run the confirmed courses as scheduled. However, in the event of unforeseen circumstances or low enrolment, SID reserves the right to cancel or defer the course/event/webinar, and/or to change venue, mode of delivery, speaker, course date and fees. SID will make all reasonable effort to notify participants of changes, should this happen.
If SID cancels a course, a full refund will be made to registrants.
CPD hours/attendance letter is subject to the participant arriving no later than 30 minutes after the programme starts and leaving no earlier than 30 minutes before the programme ends.
Course/Event fees are due upon registration, and payment should reach SID at least 7 working days before the start date. SID reserves the right to refuse admission if payment is not received in full before a course/event/webinar.
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